Returns & refunds

As a consumer, you have a 14-day right of withdrawal from the receipt of your headset, without having to give a reason (Article 15 of our Terms and Conditions).

In short

• Deadline: 14 calendar days from receipt of the equipment.
• How to exercise it: notify us of your decision via contact us, stating your details and order reference (a standard withdrawal form is available on request).
• Returning the product: send the headset back in its original packaging, in the condition in which you received it, within 14 days of your notification.
• Refund: we refund the corresponding amount, including standard delivery costs, no later than 14 days after we receive the returned product, using the same payment method as the one used for the order.

Return costs

Outbound delivery of your order is free. However, if you withdraw, the return costs (sending the headset back to our address) are at your expense. The refund covers the product price and, where applicable, the initial standard delivery costs, in accordance with Article 15 of our Terms and Conditions.

You may be liable for any depreciation of the equipment resulting from handling other than what is necessary to verify its nature and proper functioning. The right of withdrawal does not apply to business customers acting outside the scope of consumer law.

Full details (withdrawal, statutory warranties, defective products) are set out in Articles 15 and 16 of our Terms and Conditions. For any request: contact us.